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New guide to online services

Our Patient Participation Group (PPG) has produced some helpful guides to help you get started on Patient Access. The system enables you to access your medical records, make an appointment or request a prescription directly through a secure online account. To view the guides click here...

When appointments are being booked administration staff will allocate the appointment to the most suited person depending upon your need at the time.  It is therefore very important when asked, that you provide the Administration staff with an idea as to what the appointment is for, in order to expedite your care with the most appropriate person.  Our Administration staff are not prying; they are working under our explicit instructions and are bound by the same code of confidentiality as the clinical staff.

Please help them to help you.

Please see below information which will help you to decide who you need to see to help deal with your health care needs.

DOCTOR VIA TELEPHONE

  • Back pain
  • Swollen feet / legs / ankles (unless history of DVT)
  • DNACPR form
  • Chicken pox
  • UTI
  • Gout
  • Medication advice / side effects (except rash)
  • Falls (elderly) – if concerned about cause
  • Menstrual problem
  • Mental health problem
  • Migraine / headache
  • Anxiety and mental health problems
  • Pregnancy related problem and unwanted pregnancy
  • Diarrhoea, vomiting

URGENT DOCTOR APPOINTMENTS – SAME DAY

THESE ARE INTENDED FOR PROBLEMS THAT NEED TO BE DEALT WITH AS A MATTER OF URGENCY OTHERWISE YOU SHOULD ASK FOR A ROUTINE APPOINTMENT

  • Acute confusion
  • Baby (under 1 year) unwell or sticky eyes
  • Breast / Testicle lump
  • Change in bowel habit
  • Change in mole
  • Rash in unwell child
  • Pins & needles / arm / face numbness
  • Diabetic with raised sugars
  • Dizziness / vertigo
  • Hernia
  • Scarlet Fever
  • Shortness of breath – urgent
  • Rectal bleeding / blood in stool

PHARMACIST

Your local pharmacist can give you expert advice or information on healthcare, see list below for areas covered, as well as helping with your medication.

  • Athletes foot
  • Chicken pox
  • Cold sores
  • Constipation
  • Cough and cold
  • Warts & verrucae
  • Ear Wax
  • Morning after pill (free)
  • Fungal nails
  • Head lice
  • Hay fever
  • Haemorrhoids
  • Conjunctivitis / sticky eye (over 2 years)
  • Mouth ulcers
  • Nappy rash
  • Simple Rashes
  • Bites and stings
  • Sore throat
  • Threadworms
  • Thrush – ages 16-60 exc. all diabetics
  • Travel sickness
  • Cystitis

NURSE PRACTITIONER

Highly trained Nurses who work very closely with the Doctors, they deal with and treat a wide range of both minor and acute conditions.

Any of the above conditions that a Pharmacist feels they cannot deal with, or the condition is getting no better. Also conditions below.

  • Coughs, colds, flu
  • Sore throat
  • Chest infections
  • Constipation
  • Hayfever
  • Earache, blocked ears
  • Sinusitis
  • Sore stomach
  • Fevers
  • Indigestion
  • Back, joint, muscle pain
  • Heartburn
  • Skin: Rashes, eczema, fungal infections, ringworm, athletes foot, nappy rash

PRACTICE NURSE

Highly trained Nurses who manage/review patients with any of the following chronic diseases

  • Asthma
  • Diabetes
  • COPD
  • High BP
  • Stroke
  • Heart Disease
  • Hypothyroidism
  • Heart Failure
  • Chronic Kidney Disease
  • Contraception
  • Vaccinations
  • Travel advice
  • Minor injury
  • Dressings/wound care
  • Burns

HEALTH CARE SUPPORT WORKER

Trained health care support worker who supports the practice nurse and nurse practitioner

  • Blood Pressure
  • Height
  • Weight
  • BMI
  • Flu vaccinations
  • B12 injections

OPTICIAN

If you have any of the following then see your optician. They have emergency appointments to see such problems.

  • Blurred vision
  • Painful or red eyes
  • Sudden flashes or floaters

Some opticians can give you a prescription and ALL can refer to a hospital

DENTIST

If you have any of the following please see your dentist.

  • Toothache
  • Infection or injury in your mouth or teeth

Dentists can give you a prescription and can refer on to the hospital

SIGNPOSTING

The practice is continuously trying to develop ways to make the patient contact with the Practice as seamless as possible.

Our aim is to improve the method by which we deliver our services to our patients. In order to do this, the practice is introducing a SIGNPOSTING SYSTEM for appointments. This is to ensure that patients are seen by the most appropriate member of the clinical team based on medical needs and condition at the time.

We would wish to reassure our patients that the Doctors work very closely at all times with all staff and are fully involved in every aspect of your medical care.

 
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